I purchased a 1 carat Asscher cut diamond ring its Royal Jewelers in Cabo San Lucas. The small surrounding stones fell out. Royal Jewelers said the ring needed setting repair. I kept calling on the status of repair and was told it's taking longer than expected. I have...Read more
I bought an Asscher cut diamond ring and diamond earrings. The diamonds kept falling out of the ring. The ring was bought back for repair requiring it to be sent to NY for repair. During this encounter, Raj the salesperson offered to clean my diamond earrings, which...Read more
I purchased a ring and had it sized, and the stone fell out the same evening. I was on a cruise ship and could not return it, so I mailed it back asking for a replacement or fixed. It has been over a month, and I have not received a ring or heard anything from them. I...Read more
During a recent vacation to Cabo, we made a stop at Royal Jewelers. We ended up buying several items at what appeared, at the time, to be a good price. A little late that same day, a couple of stones fell out of a ring we purchased. The store was closed so we returned...Read more
I purchased a pendant that was promoted by Carnivals representative of the off shore Jewelers including Royal Jewelers. He had seminars explaining the history of the mine and stones. The offer included an omega necklace at a discounted price. He would meet you there...Read more
We were on a Norweign cruise over New Years Eve and went to one of their recommended jewelry shops. We bought 2 Alexandrite rings,and when we got home I took them in to be appraised. We ended up having 4 appraisals done one here in Winnipeg, 2 in Toronto and one in...Read more
Do you have something to say about Royal Jewelers? What happened? What can we help you with?