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I purchased a 1 carat Asscher cut diamond ring its Royal Jewelers in Cabo San Lucas. The small surrounding stones fell out. Royal Jewelers said the ring needed setting repair. I kept calling on the status of repair and was told it's taking longer than expected. I have...
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#1115729
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I bought an Asscher cut diamond ring and diamond earrings. The diamonds kept falling out of the ring. The ring was bought back for repair requiring it to be sent to NY for repair. During this encounter, Raj the salesperson offered to clean my diamond earrings, which...
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1.0
#1112309
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I purchased a ring and had it sized, and the stone fell out the same evening. I was on a cruise ship and could not return it, so I mailed it back asking for a replacement or fixed. It has been over a month, and I have not received a ring or heard anything from them. I...
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Anonymous
Anonymous

I have not heard or received any information on my rings.

2.0
#1041173
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During a recent vacation to Cabo, we made a stop at Royal Jewelers. We ended up buying several items at what appeared, at the time, to be a good price. A little late that same day, a couple of stones fell out of a ring we purchased. The store was closed so we returned...
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Anonymous
Anonymous

I also purchased 2 rings and went to wear 1 for the first time today, 31 days after purchasing and 2 diamonds (?) are missing. Called the 1-888-248-8006 number that is on my ...

1.0
I didn't like
  • Completely dishonest business practices
  • Poor quality and dubious authenticity of their merchandaise
  • Do not honor their own written refund and exchange policy
#940204
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Fake Mark Henry Alexandrite Royal Jewelers and Carnival Responsable
Fake Mark Henry Alexandrite Royal Jewelers and Carnival Responsable
I purchased a pendant that was promoted by Carnivals representative of the off shore Jewelers including Royal Jewelers. He had seminars explaining the history of the mine and stones. The offer included an omega necklace at a discounted price. He would meet you there...
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1.0
#916860
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We were on a Norweign cruise over New Years Eve and went to one of their recommended jewelry shops. We bought 2 Alexandrite rings,and when we got home I took them in to be appraised. We ended up having 4 appraisals done one here in Winnipeg, 2 in Toronto and one in...
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Anonymous
carrie

Royal Jewelry International in Cozumel did the same thing to me with a Tanzanite ring. It's completely fake. They even wrote a certificate that it was as stated.

Anonymous
Lori

On Carnival, they no longer use Royal Jewelers. Any Mark Henry will or should have a certfication. Go to the store with the shopping expert from the ship to ensure you are g...

#247504
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